Exchange Policy

Last Updated: 03 August 2026

At Darling Collection, customer satisfaction is important to us. If you receive a product with a size issue, manufacturing defect, or a damaged item, we are happy to assist you with an exchange in accordance with the policy below.

1. Exchange Eligibility

You may request an exchange if:

• You received the wrong product.

• You received a damaged or defective product.

• You have a size-related issue (subject to size availability).

• The product is unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact.

2. Exchange Request Timeline

• Exchange requests must be raised within 3 days of receiving the order.

• Requests received after this period may not be accepted.

3. Unboxing Video Requirement

To process any exchange request for a damaged, defective, missing, or incorrect product, an uninterrupted unboxing video is mandatory.

The video must:

• Begin before opening the sealed package.

• Clearly show the package and shipping label.

• Continue without any cuts until the product is fully visible.

Requests without a valid unboxing video may not be eligible for exchange.

4. Products Not Eligible for Exchange

The following items are not eligible for exchange:

• Products showing signs of use, washing, alteration, or damage caused after delivery.

• Products without original tags or packaging.

• Jewellery and accessories (unless received damaged, defective, or incorrect).

• Products purchased during clearance or final sale, unless they arrive damaged or incorrect.

5. Size Exchange

• Size exchanges are subject to stock availability.

• If the requested size is unavailable, we may offer an exchange for another product of the same value or provide store credit, at our discretion.

6. Exchange Process

To request an exchange, contact us with:

• Order ID

• Customer Name

• Reason for Exchange

• Product photos

• Unboxing video (if applicable)

Contact us via:

WhatsApp: +91 9951515006

Email: darlinngcollection1@gmail.com

7. Exchange Approval

Once your request is reviewed and approved:

• We will provide further instructions for the exchange.

• Customers may be required to return the original product before the replacement is dispatched.

• Exchange shipping charges, if applicable, will be communicated during the process.

8. Exchange Limit

Each order/product is eligible for one exchange only.

9. Right to Decline

Darling Collection reserves the right to reject any exchange request if:

• The product does not meet the eligibility criteria.

• The request is made after the allowed exchange period.

• Evidence of misuse or damage after delivery is found.

• Required proof (such as the unboxing video) is not provided when requested.

10. Contact Us

For any exchange-related queries, please contact us:

Darling Collection

WhatsApp: +91 9951515006

Email: darlinngcollection1@gmail.com

Instagram: @darling__collection